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High Maintenance Customers
August 22, 2008

As I was helping a notoriously high-maintenance customer today, I saw my associates pass smirking glances in my general direction.  It was highly amusing to them that I got stuck with "that one".  Little did they know, though, that I would have one of the greatest experiences I've yet had in the customer service industry.  

We were working on various "projects" because there is no purchase that isn't a project for this type of customer.  At some point she said, out of the blue, "God put you here to help me for a reason."  That did it.  I knew at that moment that what I do, say, think, and feel matters.  It doesn't just matter to me.  It doesn't just matter to my family.  I am in a position, coming in contact with so many people, to change someone's day every day.  I have the power to simplify life for one mom at a time.  Am I going to change the world with this type of influence?  Not likely.  Am I going to be the only smile someone sees in a day?  I hope not, but maybe.  Am I going to exemplify the attitude that I would most desire of someone helping me through the most important time of my life?  If not, I'll die trying.

I may not change the world but I, like each of you, have the power to touch lives.  It is what I do with that sort of power that defines me as an employee, as a member of my family, and as a child of God.  So the next time you have a customer who is a little hard to handle, just remember, God made that person just like He did you.  We all have the same worries as parents, the same fears, and the same struggles.  We are all made in God's image which is why we are instructed to pray diligently for those who do wrong by us.

Man, I love my job.

Posted by Kelly Nelson on August 22, 2008 | Comments (1)