Retail Pro Version 9 - Customer Care and Beyond

Customer Care and Beyond

Blog

Customer Care and Beyond

« Birthing Babies In Baby Stores... | Main | Inventory Time Again... »

Link This | Email this | Blog This | Comments (5)

Kelly Nelson

Retail Pro Version 9
March 26, 2008

For those of you using Retail Pro (point of sale system) version 8, I'm sure you've heard that version 9 is now available. I know some retailers are hesitant to jump into the new version, afraid that the "kinks" haven't yet been worked through. This is a good possibility but we are going head first into this. Because Retail Pro V9 is integrated with an Oracle database and features the basics of Crystal Reports, I believe it will be significantly better for our particular operation.

In the past, we have had problems with our reports showing items that had been taken out of inventory via the "clean house" method. This was the one place where we really needed those items to be gone. Aside from that, most everything else has been user error. Version 9, while far more intricate, appears to be more user friendly. This could be because I'm familiar with Retail Pro now but was not when we installed version 8. Not only has the system improved, but so have the users.

Of you, the readers, who is currently using Retail Pro? Are you concidering upgrading now, later, or never? Has anyone already transitioned into version 9? Do you have any feedback for someone about to dive in? (other than "don't" because it's too late for that!)

This morning I attended the Introduction to V9 webinar which I found on Retail Pro's website. I found it very useful in giving me a full overview of version 9. If any of you are concidering the upgrade, I would highly recommend this conference call/online demonstration. It may be just the tool you need to help decide if V9 is right for you.

Posted by Kelly Nelson on March 26, 2008 | Comments (5)

April 2, 2008
In response to: Retail Pro Version 9
retailer commented:

I like Retail Pro but have found our local reseller to be worthless. Retail Pro has had tight territorial restrictions for its franchisers in the past but I have been told that is history. You might be able to shop around for the best price for Retail Pro upgrades and equipment.

April 3, 2008
In response to: Retail Pro Version 9
Kelly Nelson commented:

I really feel lucky to be within a half hour of the resell center for the south east. I think companies in general feel more pressure to perform for local customers. If you are not getting service and end up with an option to go with a different reseller, I'd definitely shop it. Service is of the highest importance and cannot be sacrificed with a point of sale system.

July 8, 2008
In response to: Retail Pro Version 9
Burak S commented:

I am still with v8.52 i will stick to it little more. I hate being a test subject. When it comes to a system that supports 11 stores. Good luck with V9

July 9, 2008
In response to: Retail Pro Version 9
Kelly Nelson commented:

Thanks! We're installing probably next week. I'll post about the outcome soon!

August 25, 2008
In response to: Retail Pro Version 9
David commented:

This version has been in the works for so many years I'm tempted not to trust it. I've been to RetailPro's offices for a "do-or-die" kind of meeting (with 4 other retailers) in 2004. It seemed then that they didn't really want meet with us or help fix problems their software caused. It was very bad way to handle some unhappy customers. I'm at a different retailer now and we are now in version 8.52. I have seen version 9 and I must say that I'm not impressed. It's 2008 and what they are doing what can be done by anyone with MS Access. Plus, I know how much they've invested in Oracle and I fear they have passed on the "dotcom" era cost to us.