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Integrity In Business
July 27, 2007

"For we are taking pains to do what is right, not only in the eyes of the Lord but also in the eyes of men." 2 Corinthians 8:21 NIV

As retailers, it is our responsibility to do what is right, not only by the eyes of our management and owners, but also in the eyes of our customers.  That is true even if it "takes pains".  Customer service with integrity is not always easy.  Honesty is not always comfortable.  If we, the retailer, are at fault, we need to accept responsibility be it with manufacturers or with consumers.  If I have a furniture piece that is damaged when it arrives at a customer's home but my personel manage to damage it further, I assume all of the liability.  With this said, if I have a manufacturer that sells me a defective or damaged product, I expect the same sort of accountability.  

I find that integrity is the bottom line in business.  When all is said and done, I'd rather have an honest store than a booming store.  I am well aware which manufacturers fall under which category, aiming for honest or shooting for booming.  I'm also aware of which local competitors practice which philosophy.  We have been in business for 38 years with this code of integrity.  There is rarely an instance when I will actually name names but why do you think Colgate has done so well for so long?  Product quality, customer service, and integrity in business.  It's that simple.

Posted by Kelly Nelson on July 27, 2007 | Comments (0)