Retail Pro Version 9

I am not trying anything new right now but I will be cancelling our upgrade and concidering our options.

I am not trying anything new right now but I will be cancelling our upgrade and concidering our options.

Looks like my post was cut off. We would like to offer another alternative to help transition RetailPro users to another system. We are currently offering 40% off CounterPoint SQL to current Retail Pro users. We are an Elite Retail Partner of Radiant Systems (a very successful, stable producer of software & hardware for POS). www.mainspring.net

hardware producer) and can work with you to transition off Retail Pro onto a great solution with a solid future. www.mainspring.net

For retailers and RetailPro users who are frustrated, you should never be stuck working with a reseller. You should buy software that is supported by the developers themselves. Don't discount the more stable privately held companies like TAM Retail, for example, whose POS and Inventory run on SQL with Crystal reports and has its own eCommerce engine. Worth a hard look.

For retailers and RetailPro users who are frustrated, you should never be stuck working with a reseller. You should buy software that is supported by the developers themselves. Don't discount the more stable privately held companies like TAM Retail, for example, whose POS and Inventory run on SQL with Crystal reports and has its own eCommerce engine. Worth a hard look.

Just happened on this thread through a search engine. We offer both a real time hosted solution and a traditional multi-site environment deployments next to real time replication. We offer a comprehensive data conversion from Retail Pro 8 to Counterpoint SQL. This means (NO DATA CONVERSION COST), plus up to 40% discounts to existing Retail Pro Users. Microsoft SQL server and Crystal Reports. Solid product supported by a solid company. Please visit www.cksystem.com to view more information on us and Counterpoint. Open to Buy, Integrated Ecommerce, Best of Breed Payment Gateway, mutli- location.

MrHall - We've been working with a Retail Pro reseller for over a year and a half in a large integration effort primarily to offer visibility into the data contained within Retail Pro's Version 8 product. Migration to Version 9 has been delayed a few times over and from what we've heard to date, does not prove to be a major leap. If visibility into your retail operation is what you're after, our KPI Dashboard and Open to Buy Planning solution offer tremendous value for the investment. Feel free to contact us and we can discuss further - info@easyretail.ca. Cheers,

Thank toy MrHall I want to know that either Dynamics RMS is real-time or if not then how its polling works? Second if it only provides two level of inventory then how to make product hierarchy in it? Thanks in advance.

MrHall - conversion of static data (customer, inventory, etc.) is relatively simple although you have to recognize the architecture is different, so not everything will translate into RMS as it was handled in RPRO. For instance - RPRO has 3 levels of inventory (D, C and S) while RMS only has 2 (although NitroSell does provide for 3rd - an example of RMS's extensibility) No transactions would float across at all. Typically people keep RPRO available for reporting and just move forward with the new system (RMS or whichever they change to. Give me a call at the NitroSell San Diego office and we can chat a bit, and I can find a few contacts that could assist you.

NitroSell - How hard would it be to migrate to Microsoft RMS? Would we lose any data? Could you point me in a direction to get information?

wow - Sadly, I can't say any of this is surprising. I was a certified trainer since V6 and I've since moved on and been working with the Microsoft RMS. We love it. It's much more affordable to buy, scale, support, etc. RPRO does have a few more features out of the box but RMS is open and customizable, and you're not a slave to your local reseller. It's also backed by a company that's not going anywhere. How many times has RPRO been sold off in the past few years? Looks like the falsified some financials (based on a settlement with the SEC in September) as well...not good signs. Sure glad I moved my folks' stores off 2 years ago. Good luck to you all.

Kelly...you are not crazy. I hate it when I hear 'we've never heard that/had that request' when I'm asking for something as fundamental as a stock report. At this point I do not trust version 9 at my POS's. I'm only considering using it for reporting, if and when I ever get it operating and giving accurate data. If there was a way to get my data to link with something like MS Access with ODBE then I could write all the reports I wanted and I'd be happy. Oh, wait, they did have that. 'Retail Business Analytics'. But they don't offer or support it anymore...BECAUSE THEY MOVED TO VERSION 9!!! So frustrating. And to top it all off, Retail Pro is now filing for bankruptcy and is facing securities fraud charges (I tried to link the article, but HTML is a no-no here. Just Google 'Retail Pro News'). Of course, our business partners say it's just a restructuring and nothing to worry about. Yeah...right. Keep me updated...this Retail Pro circus is entertaining, if not maddening.

Ali...We have not even got to the point of trying to write custom reports, so I can't answer your question. I can say that I was promised by RPro representatives at the Retail Pro conference in Vegas back in '06 that reports like these would be possible, even easier to create. But we have had no luck in even getting a version 9 main to run long enough to try it. I do have a report created in version 8.52 that lists Item code, sold qty (for a specific date range), and on hand qty's (for the whole company), among other things. We were also promised at that convention that all items in version 9 would show entire history under form view in Merchandise->Inventory (Receives, Transfers, Adjustments, Sales...everything). In the real world we found it to be extremely slow and inaccurate.

So I'm not crazy. They made it sound like the stock report that we wanted was strange and that no one else had asked for this kind of report. The reports were the only problem that we had with Version 8, also. Now on Version 9 we are going to have to use a seperate report viewer and who knows if the POS will run smoothly. I guess it has been since 07 that we have been working on this, too. It's so frustrating. It is almost February of 09 and we still have not gone live. I will be sure to keep everyone updated.

I would like to ask that what features of crystal report are included in v9 Second about Stock Aging.. ? Does v9 tracks inventory history? and can we see in a reports following fields? Item Code #Sold #Qty on Hand --------- ----- -------------

I would like to ask that what features of crystal report are included in v9 Second about Stock Aging.. ? Does v9 tracks inventory history? and can we see in a reports following fields? Item Code #Sold #Qty on Hand --------- ----- -------------

Kelly, I'm very interested in your progress with version 9. It sounds like your experiences mimic ours. We have been toying with version 9 since early '07 but have had constant problems. The only problem with version 8.52 for us is the lack of reporting capabilities. Version 9 was supposed to fix this for us, but we have yet to get a reliable report out of it. I've bookmarked your blog and will be watching for updates on this subject.

Every time they say we are within days of going live, something else comes up. At this point, my advice would be for everyone to stick with Version 8 and don't waste your money on a timely and costly upgrade. I wish we had never signed on.

Every time they say we are within days of going live, something else comes up. At this point, my advice would be for everyone to stick with Version 8 and don't waste your money on a timely and costly upgrade. I wish we had never signed on.

Sorry to hear about needing seperate software for viewing the reports. Have the kinks been worked out yet?

The date for launch has been pushed back to January 12th, 2009. Apparently there are still some kinks being worked out in our particular requirements. I'm not convinced that it's just us, though. Hmm...

We are still in the process of finalizing the details. We have several reports that we run that are going to have to be viewed with seperate software. We're also having to upgrade some of our hardware. This has become a very expensive and tedious project. Hopefully we'll go live in the next week or so. I'll keep everyone posted.

Did you do the V9 upgrade? How did it go? How is it now?

Hi, Is there any possibility to take Stock Ageing Report in v9, becz as i know there is no option or report in v8 to take stock ageing report Thankx

I'm hoping that the Oracle database is what really makes the difference for us

This version has been in the works for so many years I'm tempted not to trust it. I've been to RetailPro's offices for a "do-or-die" kind of meeting (with 4 other retailers) in 2004. It seemed then that they didn't really want meet with us or help fix problems their software caused. It was very bad way to handle some unhappy customers. I'm at a different retailer now and we are now in version 8.52. I have seen version 9 and I must say that I'm not impressed. It's 2008 and what they are doing what can be done by anyone with MS Access. Plus, I know how much they've invested in Oracle and I fear they have passed on the "dotcom" era cost to us.

Thanks! We're installing probably next week. I'll post about the outcome soon!

I am still with v8.52 i will stick to it little more. I hate being a test subject. When it comes to a system that supports 11 stores. Good luck with V9

I really feel lucky to be within a half hour of the resell center for the south east. I think companies in general feel more pressure to perform for local customers. If you are not getting service and end up with an option to go with a different reseller, I'd definitely shop it. Service is of the highest importance and cannot be sacrificed with a point of sale system.

I like Retail Pro but have found our local reseller to be worthless. Retail Pro has had tight territorial restrictions for its franchisers in the past but I have been told that is history. You might be able to shop around for the best price for Retail Pro upgrades and equipment.